Account Coordinator
3.
7 Full-time 6 hours ago Full Job Description Under daily supervision, provide overall day-to-day client service and support to ensure effective execution of the overall client experience.
As a member of the Account Coordination team, collaboration with internal teams is essential by pitching ideas, developing strategies and demonstrating problem-solving skills.
The position entails project tracking duties, research and handling of account issues, composing client correspondence, creating presentations and assistance in maintaining a great partnership.
Essential Functions:
Provide first level superior phone support to CCS' client base by initiating and fielding inbound calls in a helpful and intelligent manner in order to maintain company professionalism standards.
Attend to the needs of the client by seeking ways to add value to the relationship.
Maintain knowledge of and compliance with all FDCPA, FCRA and compliancy regulations.
Assist the Operations departments in gathering data and information on accounts and placements as needed.
Request and review for accuracy all supporting documents provided by clients.
Cross train on various levels of client systems to research payments, adjustment and provide general information to Operations and other internal teams.
Review and investigate new business bypassed accounts for all directories and work with clients and internal staff to identify and correct.
Manage all daily and weekly client reporting requirements/deliverables.
Update and maintain department job aids and training materials.
Support and maintain relationships with Account Management team to execute client guidelines and specifications.
Comprehend and execute verbal and written directions from managers, directors and executives on client requirements and needs.
Create, maintain and submit Synergy requests for projects as well as daily, weekly and monthly tasks.
Assist in the transition of tasks and assignments to better streamline workflows.
Generate Power Point presentations and reporting for specific clients.
Produce Excel spreadsheets detailing placement units, average balances and dollars collected.
Manage relationships and the overall client experience with existing partnerships.
Cross train on Subrogation business to help assist the Account Coordination and Account Management teams in Portsmouth.
Create, review and deliver various clients month end reports.
Provide backup resources for the Norwood reception area.
Participate in various problem solving and decision making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
Complete special client projects upon request.
OTHER FUNCTIONS:
Take on additional tasks as time allows and as assigned by management.
Coachability:
Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
Qualifications:
Basic understanding of Microsoft application suite.
Basic math and written communication skills.
Strong interpersonal and verbal communication skills.
Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
High School Diploma or equivalent required, some college preferred.
The CCS Companies is an Equal Opportunity Employer This document is considered CCS Proprietary and Confidential.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Full-time 6 hours ago Full Job Description Under daily supervision, provide overall day-to-day client service and support to ensure effective execution of the overall client experience.
As a member of the Account Coordination team, collaboration with internal teams is essential by pitching ideas, developing strategies and demonstrating problem-solving skills.
The position entails project tracking duties, research and handling of account issues, composing client correspondence, creating presentations and assistance in maintaining a great partnership.
Essential Functions:
Provide first level superior phone support to CCS' client base by initiating and fielding inbound calls in a helpful and intelligent manner in order to maintain company professionalism standards.
Attend to the needs of the client by seeking ways to add value to the relationship.
Maintain knowledge of and compliance with all FDCPA, FCRA and compliancy regulations.
Assist the Operations departments in gathering data and information on accounts and placements as needed.
Request and review for accuracy all supporting documents provided by clients.
Cross train on various levels of client systems to research payments, adjustment and provide general information to Operations and other internal teams.
Review and investigate new business bypassed accounts for all directories and work with clients and internal staff to identify and correct.
Manage all daily and weekly client reporting requirements/deliverables.
Update and maintain department job aids and training materials.
Support and maintain relationships with Account Management team to execute client guidelines and specifications.
Comprehend and execute verbal and written directions from managers, directors and executives on client requirements and needs.
Create, maintain and submit Synergy requests for projects as well as daily, weekly and monthly tasks.
Assist in the transition of tasks and assignments to better streamline workflows.
Generate Power Point presentations and reporting for specific clients.
Produce Excel spreadsheets detailing placement units, average balances and dollars collected.
Manage relationships and the overall client experience with existing partnerships.
Cross train on Subrogation business to help assist the Account Coordination and Account Management teams in Portsmouth.
Create, review and deliver various clients month end reports.
Provide backup resources for the Norwood reception area.
Participate in various problem solving and decision making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
Complete special client projects upon request.
OTHER FUNCTIONS:
Take on additional tasks as time allows and as assigned by management.
Coachability:
Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
Qualifications:
Basic understanding of Microsoft application suite.
Basic math and written communication skills.
Strong interpersonal and verbal communication skills.
Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
High School Diploma or equivalent required, some college preferred.
The CCS Companies is an Equal Opportunity Employer This document is considered CCS Proprietary and Confidential.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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