Account Manager, Client Services
3.
7 Quick Apply Full-time 6 hours ago Full Job Description The primary responsibility of the Account Manager is to build and maintain strong, long-lasting customer relationships and partnerships with new and existing clients.
The Account Manager will facilitate communication between clients and all other supporting divisions within The CCS Companies organization.
Additionally, the Account Manager will collaborate with Sales, Operations, and other managers to ensure successful enhancement and continuous improvement of customer service and other business solutions.
The Account Manager must have a solid track record of exceeding client expectations.
Why Work for CCS? Generous Paid Time Off Package of 3 weeks to start, plus your Birthday off and floating holiday in the summer to use when you want! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Recognized by HR.
com in 2018 for our Leadership Development Program for Best First Time Manager Program & Innovation in Deployment of Leadership Programs and again in 2019 for Best Mentoring Program! Excellent Employee Referral program - make an extra $1500 referring great people! Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more! JOB DUTIES &
Responsibilities:
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions, according to customer needs and objectives.
Operate as lead point of contact for timely resolution of any client related issues, requests, or problems.
Work as part of the new client implementation team to gain familiarity with new client workflows.
Set up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.
Monitor the quality and processing of incoming and outgoing data files, taking corrective action as necessary.
Evaluate the account flow process for any client issues or change requests.
Initiate and track client projects using in-house project management software.
Review comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Identify opportunities and collaborate with sales team to ensure growth initiatives.
Work with sales team during the pre-contract phase to present products and services to prospective clients.
Respond to complaints and resolve issues aiming for customer satisfaction and the preservation of the company's reputation.
Research and monitor changes to clients' processes to better forecast future placements and recovery results.
Assure that all procedures and responsibilities are documented and kept up to date.
Track and document client events, meetings and communication through the use of Salesforce software.
Maintain knowledge of compliancy regulations.
Attend client visits as appropriate, some local and domestic travel as needed (less than 10%).
Other duties as assigned by management.
Qualifications:
Strong client analysis, communication, and customer service skills.
Outstanding written and verbal communication skills.
Problem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.
Must work well independently.
Does not need close management supervision.
Ability to prioritize workload while multi-tasking.
Maintain highly professional appearance and demeanor when dealing with clients.
Flexible in working with all CCS personnel.
Coachability:
Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
PC skills:
MS Outlook, Word, Power Point, Excel.
Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS Associates Degree required.
B.
S.
Degree preferred or directly related equivalent experience.
Job Type:
Full-time Pay:
$60,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Experience level:
3 years Schedule:
8 hour shift Monday to Friday Travel requirement:
Up to 25% travel Ability to commute/relocate:
Norwood, MA 02062:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Client Service:
3 years (Preferred) Work Location:
Hybrid remote in Norwood, MA 02062 Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Quick Apply Full-time 6 hours ago Full Job Description The primary responsibility of the Account Manager is to build and maintain strong, long-lasting customer relationships and partnerships with new and existing clients.
The Account Manager will facilitate communication between clients and all other supporting divisions within The CCS Companies organization.
Additionally, the Account Manager will collaborate with Sales, Operations, and other managers to ensure successful enhancement and continuous improvement of customer service and other business solutions.
The Account Manager must have a solid track record of exceeding client expectations.
Why Work for CCS? Generous Paid Time Off Package of 3 weeks to start, plus your Birthday off and floating holiday in the summer to use when you want! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Recognized by HR.
com in 2018 for our Leadership Development Program for Best First Time Manager Program & Innovation in Deployment of Leadership Programs and again in 2019 for Best Mentoring Program! Excellent Employee Referral program - make an extra $1500 referring great people! Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more! JOB DUTIES &
Responsibilities:
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions, according to customer needs and objectives.
Operate as lead point of contact for timely resolution of any client related issues, requests, or problems.
Work as part of the new client implementation team to gain familiarity with new client workflows.
Set up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.
Monitor the quality and processing of incoming and outgoing data files, taking corrective action as necessary.
Evaluate the account flow process for any client issues or change requests.
Initiate and track client projects using in-house project management software.
Review comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Identify opportunities and collaborate with sales team to ensure growth initiatives.
Work with sales team during the pre-contract phase to present products and services to prospective clients.
Respond to complaints and resolve issues aiming for customer satisfaction and the preservation of the company's reputation.
Research and monitor changes to clients' processes to better forecast future placements and recovery results.
Assure that all procedures and responsibilities are documented and kept up to date.
Track and document client events, meetings and communication through the use of Salesforce software.
Maintain knowledge of compliancy regulations.
Attend client visits as appropriate, some local and domestic travel as needed (less than 10%).
Other duties as assigned by management.
Qualifications:
Strong client analysis, communication, and customer service skills.
Outstanding written and verbal communication skills.
Problem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.
Must work well independently.
Does not need close management supervision.
Ability to prioritize workload while multi-tasking.
Maintain highly professional appearance and demeanor when dealing with clients.
Flexible in working with all CCS personnel.
Coachability:
Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
PC skills:
MS Outlook, Word, Power Point, Excel.
Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS Associates Degree required.
B.
S.
Degree preferred or directly related equivalent experience.
Job Type:
Full-time Pay:
$60,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Experience level:
3 years Schedule:
8 hour shift Monday to Friday Travel requirement:
Up to 25% travel Ability to commute/relocate:
Norwood, MA 02062:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Client Service:
3 years (Preferred) Work Location:
Hybrid remote in Norwood, MA 02062 Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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