Service Department Administrator
Norwood, MA Norwood, MA Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year 1 hour ago 1 hour ago 1 hour ago Service Department Administrator About Joe Warren & Sons Co.
, Inc.
(JWS) Joe Warren & Sons Company Inc.
, (JWS) a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Service Department Administrator to help the company through an exciting phase of growth.
Family owned and operated since 1991, JWS is headquartered in Norwood, MA with a branch office in Brentwood, NH.
JWS has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.
Service Department Administrator Job Description The successful candidate will be responsible for assisting the Service Department with a wide-range of administrative responsibilities and will play a key role in the success of the organization by delivering prompt and accurate support.
This job has an abundance of duties that need to be performed, so it is important to be able to multitask and work well under pressure.
Service Department Administrator Responsibilities Answer inbound correspondence (phone, email, fax) and funnel to correct department Provide accurate, timely and consistent responses to customers and team members Assist with scheduling service and other appointments as assigned Provide continuous job status updates to internal team(s) and JWS customers Assist entering daily scheduling for our field service technicians (as it relates to specific projects) Complete weekly customer satisfaction follow-ups as assigned Promote a positive work environment and company culture Other administrative duties as assigned Service Department Administrator Qualifications Experience in customer service and/or service-related businesses Excellent written and verbal communication skills Extremely reliable, responsible and personable High level of accuracy, and attention to detail Motivated, self-starter with a 'team-first' attitude Demonstrate the flexibility to routinely multitask Show passion and empathy towards our customers and team members Can work well independently or as part of a cohesive team Why JWS? We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance, company-wide incentive program, and a 401k with company match.
Staff will enjoy (9) company paid Holidays, PTO, advancement opportunities, short and long-term disability, and other benefits.
We conduct regular performance reviews; issue and provide relevant continuing education with reimbursement, training courses and employee referral programs.
If you're ready to work with a growing family-owned business, focused on employee growth and advancement, while remaining true to our culture code:
Communication, Accountability and Respect, we'd love to discuss this position with you.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
Day shift Monday to Friday No nights No weekends Supplemental pay types:
Bonus pay COVID-19 considerations:
We are practicing social distancing and adhering to all local, state and federal COVID-19 recommendations.
Work Location:
In person The successful candidate will be responsible for assisting the Service Department with a wide-range of administrative responsibilities and will play a key role in the success of the organization by delivering prompt and accurate support.
This job has an abundance of duties that need to be performed, so it is important to be able to multitask and work well under pressure.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
, Inc.
(JWS) Joe Warren & Sons Company Inc.
, (JWS) a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Service Department Administrator to help the company through an exciting phase of growth.
Family owned and operated since 1991, JWS is headquartered in Norwood, MA with a branch office in Brentwood, NH.
JWS has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.
Service Department Administrator Job Description The successful candidate will be responsible for assisting the Service Department with a wide-range of administrative responsibilities and will play a key role in the success of the organization by delivering prompt and accurate support.
This job has an abundance of duties that need to be performed, so it is important to be able to multitask and work well under pressure.
Service Department Administrator Responsibilities Answer inbound correspondence (phone, email, fax) and funnel to correct department Provide accurate, timely and consistent responses to customers and team members Assist with scheduling service and other appointments as assigned Provide continuous job status updates to internal team(s) and JWS customers Assist entering daily scheduling for our field service technicians (as it relates to specific projects) Complete weekly customer satisfaction follow-ups as assigned Promote a positive work environment and company culture Other administrative duties as assigned Service Department Administrator Qualifications Experience in customer service and/or service-related businesses Excellent written and verbal communication skills Extremely reliable, responsible and personable High level of accuracy, and attention to detail Motivated, self-starter with a 'team-first' attitude Demonstrate the flexibility to routinely multitask Show passion and empathy towards our customers and team members Can work well independently or as part of a cohesive team Why JWS? We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance, company-wide incentive program, and a 401k with company match.
Staff will enjoy (9) company paid Holidays, PTO, advancement opportunities, short and long-term disability, and other benefits.
We conduct regular performance reviews; issue and provide relevant continuing education with reimbursement, training courses and employee referral programs.
If you're ready to work with a growing family-owned business, focused on employee growth and advancement, while remaining true to our culture code:
Communication, Accountability and Respect, we'd love to discuss this position with you.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
Day shift Monday to Friday No nights No weekends Supplemental pay types:
Bonus pay COVID-19 considerations:
We are practicing social distancing and adhering to all local, state and federal COVID-19 recommendations.
Work Location:
In person The successful candidate will be responsible for assisting the Service Department with a wide-range of administrative responsibilities and will play a key role in the success of the organization by delivering prompt and accurate support.
This job has an abundance of duties that need to be performed, so it is important to be able to multitask and work well under pressure.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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