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Senior Implementation Services Analyst

Company Name:
Mercer
Title: Senior Implementation Services Analyst
Location: US-MA-Norwood
Other Locations: US-TX-Dallas, US-IL-Vernon Hills
Job Number: NOR003AN
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer''s 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital. The Implementation Services Team Leader is responsible for mentoring and developing peers in procedures, standards and operations including presenting technical specifications to pertinent teams for review and sign off, addressing and escalating issues arising out of the technical requirements process, and interpreting requirements to create standardized moderate to complex, technical specifications. To fulfill this role the Team Leader will:
Mentor peers in process and technical issues
Review standardized technical specifications for accuracy and coherency
Assign responsibility to create Technical Requirements Analyst
Meet with development team to review technical specifications and identify issues, signoff and target dates
Effectively communicate with team members, internal customers and external customers relating project status, delivery dates and project risks in a professional manner
Suggest process improvements to management for consideration
Participates in process improvement initiatives and may initiate best practices Qualifications:
Bachelors degree in Information Systems, Computer Science, Mathematics, or related field of study required
Three to five years of experience
Strong written (specifically technical writing) and verbal communication skills
Ability to clearly and concisely define and translate client requirements to system configuration
Preferred skills include: programming fundamentals, experience with relational databases and data analysis
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: / . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: .
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet employers Job:Client Service

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