Client Services Manager

Company Name:
Marsh & McLennan Companies, Inc. (MMC)
Title: Client Services Manager
Location: MA-Norwood
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer''s 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary ofMarsh & McLennan Companies(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
The Purpose of this job is to lead and direct defined benefit outsourcing client engagements from implementation through live production. Once in production the client services manager is responsible for maintaining Mercer''s relationship with benefit outsourcing clients.
Manage multiple teams that consists of indirect and direct reports (typically 6 - 15 employees) including:
Assigning, directing and evaluating work
Hiring, disciplining and terminating employees
Conducting performance evaluations and career development discussions
Approving salary and bonus actions
Ensuring appropriate orientation and on-going education/training
Client Management:
Responsible for overall outsourcing relationship on behalf of Mercer.
Responsible for managing all day to day client concerns and questions.
Develop and negotiate outsourcing contract and administer all logistics of approved contracts
Establish ongoing out of scope billing with clients and teams and monitor fees through collection
Sales and Marketing:
Participate in sales process for outsourcing prospects.
Provide specific functional and technical expertise to help develop presentation materials and pricing to prospects.
Bachelor''s degree in Business; Master''s in Busingess Administration preferred
5 - 10 years of experience in benefit administration and project management
Advanced knowledge of benefits administration, Microsoft Office Suite, Microsoft Project, ability to multi-task, strong oral and written communication, planning and time management skills
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us /. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us .
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet employers.

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