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Service Delivery Specialist - Mercer Marketplace - Norwood, MA

Company Name:
Marsh & McLennan Companies, Inc. (MMC)
Title: Service Delivery Specialist - Mercer Marketplace - Norwood, MA
Location: MA-Norwood
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
The purpose of this job is towork directly with project managers and clients to implement our popular and highly successful suite of software to automate clients' human resources programs.
To fulfill this role, the Sr. Client Service Analyst will:
Meet with project managers and clients to define software project scope and objectives
Prepare work plans, documenting project's scope, and review with clientsManage ad-hoc client requests including problem-solving on administrative and operations issues
Use our sophisticated database tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports
Monitor project schedules to ensure timelines and deliverables are met; notify project manager and/or client if timelines are in jeopardy
Participate in preview meetings to demonstrate system setup to clients before the system is finalized
Test and analyze system configuration against requirement documents during implementation and administration
Perform data processing activities for ongoing client services and assist with resolution of participant issues
Qualification
BA/BS degree preferred
3-5 years in specific domains of HR administration ( Healthcare & Group Benefits) is preferred
Ability to prioritize and manage multiple projects simultaneously
Proficient with Microsoft Access, Excel, and Word
Strong oral and written communication skills
Ability to work with and manage deliverables with external vendors
Experience with prior software implementation and training
Good analytical skills
Ability to work within a team environment
Strong self-starter, fast learner, quality conscious, committed to deadlines
Knowledge of SQL is a plus.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: /. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us .
Marsh & McLennan Companies and its affiliates are EOE Minority/Female/Disability/Vet employers

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