Operations Analyst

The purpose of this role is to drive operational excellence through the use of process improvement tools and methodology. The Process Improvement Analyst will perform the full scope of their duties with limited direction reporting to the Quality & Process Excellence Manager.
Responsibilities include:
Lead various special projects and initiatives relating to quality and continuous improvement.
Participate in business process reviews and perform business process quantitative analysis. Work with Operations teams to understand current processes and identify process inefficiencies and bottlenecks.
Identify special projects and initiatives relating to quality, continuous improvement, and related activities. Gather data required to perform detailed process analysis and estimate potential efficiency gains which can be realized through process improvements.
Works with business leaders and project teams to develop business cases and comprehensive project plans to identify, quantify, and deliver process improvement efforts in support of strategic business objectives.
Influence decisions based on analysis
Establish and standardize data and analytic practices
Drive improved quality, efficiency, and consistency through implementation of advanced visual analytic tools
Maintain and improve data accessibility and utilization through the build of data libraries and reporting "best practice" which can be leveraged across Operations.
Lead large process improvement projects.
Identify opportunities to streamline, re-engineer, or eliminate processes in order to achieve greater quality, efficiency, and alignment.
Provide oversight of the Process Improvement Management system that enables transparency into the improvement pipeline and helps the organization gauge and/or demonstrate improvement program performance.
Acts as a source of training and guidance for less experienced analyst
Bachelor's degree in business, finance or information systems
Ability to prioritize and manage multiple work activities concurrently
Strong organizational skills; attention to detail
Ability to work independently and on virtual teams
Excellent oral and written communication skills with various levels of leadership and colleagues within the organization
Advanced PC skills with demonstrated knowledge of Microsoft products including Word, Excel, Power Point, Visio, Access, and Project
Advanced data analysis skills with ability to create reports in multiple formats
Knowledge of Lean Six Sigma and project management methodologies
Must have the ability to analyze or operate moderately complex processes and systems
Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees €” whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer.
Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
US ONLY: Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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